Shipping policy
SHIPPING POLICY
Overview
Welcome to Tohfa Cutestuff. We aim to deliver your wholesale orders safely and on time across India. By placing an order with us, you agree to the terms outlined in this Shipping Policy.
1. Shipping Coverage
We provide Pan India shipping for all wholesale orders.
2. Processing Time
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Orders are processed after confirmation and payment
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Standard processing time: 2–5 business days (may vary based on order size and product availability)
3. Delivery Time
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Metro cities: 3–7 business days after dispatch
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Other locations: 5–10 business days after dispatch
Delivery times are estimates and may vary due to courier delays or external factors.
4. Shipping Charges
Shipping charges are calculated based on order weight, volume, and delivery location. Final shipping cost will be shared at the time of order confirmation.
5. Order Tracking
Once your order is shipped, tracking details will be shared via WhatsApp or email so you can track your shipment in real time.
6. Delays
We are not responsible for delays caused by courier companies, weather conditions, strikes, or other unforeseen circumstances. However, we always try to ensure timely delivery.
7. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with proper photos and details so we can assist you.
8. Address Accuracy
Customers are responsible for providing correct shipping details. We are not liable for delays or losses due to incorrect addresses.
9. Contact Us
For any shipping-related queries:
📧 tohfacutestuff2016@gmail.com
🌐 tohfacutestuff.com